Terms and Conditions

Introduction 1. The Website

Property Mission is a trading name of DS Mission Group Ltd (propertymission.co.uk) which is a company registered in England and Wales whose registered office address is 679B Romford Road, Manor Park, London, E12 5AD and it owns this Website. For the purposes of these Terms and Conditions ‘We’, ‘Our’ and ‘Us’ refers to Property Mission (Propertymission.co.uk). Please review these Terms and Conditions thoroughly before using this Website.

  1. Usage

By using or accessing this Website you confirm your agreement to these Terms and Conditions. Your use of this Website is subject to these Terms and Conditions at all times and all applicable laws. If you do not agree to these Terms and Conditions, please do not use this Website.

  1. Changes in Terms and Conditions

We reserve the right to change these Terms and Conditions at any time without notice. Any such changes will be reflected in the website. Your continued use of this Website subsequent to such changes will be deemed to be your acceptance of such revised Terms and Conditions. If you do not accept any such changes, you should cease to use this Website.

  1. Notices

Any notice given in connection with these Terms and Conditions shall be in writing and may be delivered by hand, pre-paid first class post, special delivery post, to the relevant address as stated in these Terms and Conditions (or such other address, facsimile or e-mail as may be notified in writing from time to time).

  1. Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law and each party hereby submits to the exclusive jurisdiction of the English Courts.

  1. Complaints Procedure

Any complaints will be managed in line with the propertymission.co.uk complaint’s procedure. All complaints should be made in writing, explaining clearly the nature of the issue. Initially, the complaint will be dealt with by a member of the customer services team, who will aim to resolve the complaint within 3 working days, where urgent complaints will be prioritised. If the customer services team are unable to resolve the complaint, they will pass it to a member of management, who will investigate and contact you directly to resolve the issue. If we require more time to respond, we will contact you to fully explain the reasons for the delay and advise when you can expect a full response. If you are still unhappy with the outcome, you can contact the PRS – Property Redress Scheme.

  1. Redress scheme

Property Mission are a member of the PRS – Property Redress Scheme. The Property Redress Scheme’s Codes of Practice for Residential Estate Agents and Residential Letting Agents have been approved by the Trading Standards Institute (TSI), and provide a benchmark for staff to work to ensuring a consistent service for consumers. If a dispute arises, it can be referred to the PRS – Property Redress Scheme (after completing the Property Mission in-house complaints procedure).

  1. Professional Body

Property Mission is a member of a professional body: UKALA, which also offers CMP to our customers and membership to a Redress Scheme – PRS.

  1. Client Money Protection

Property Mission offer Client money Protection to its customers through the membership of UKALA, and we act in accordance with its guidelines at all times. Property Mission is also a recognised Safe Agent.


1. Definitions

  •  “propertymission.co.uk” ,and “Property Mission” means DS Mission Group Ltd t/a Property Mission.
  •  “Landlord(s)”, refers to the individual seeking to use Property Mission to let their property.
  •  “Tenant(s)”, refers to the person seeking to rent the “Landlord(s)” property.
  1. Permitted usage

The Landlord(s) must be the beneficial owner(s) of the property.
In instructing Property Mission for any Letting Agency or Property Management service the Landlord(s) agrees to;

  • “Propertymission.co.uk” means Property Mission online Letting Agency.
  • “Marketing Period” means the period Property Mission will market
  • a property for Rent.
  • “Property” means the freehold or leasehold property whose address is set out above;
  • Pay, in full, at the time of instruction (depending on level of service requested);
  • Have fully understood the service that is to be received from
  • co.uk as a Letting Agent
  • Use Propertymission.co.uk Letting Agency Service as a Landlord and not as a Letting Agent or Estate Agent.
  • Forfeit any refund if it is found that a registration for any of Propertymission.co.uk services is made by a Letting Agent.


  1. Promotional Codes

Propertymission.co.uk on occasion offer a discount policy that enables landlord(s) and/or Tenants to receive discounts throughout the year. These offers are not available in addition to any promotions that Properymission.co.uk may offer and are not redeemable in cash (unless where specified). Discount codes may also be used for promotional purposes from time to time.

  1. Promotions

Propertymission.co.uk on occasion offer promotions that enables Landlord(s) and/or Tenants to receive discounts throughout the year. This offer is not available in addition to any promotions that citisideproperties.co.uk may offer. Discount codes may also be used for promotional purposes from time to time.

  1. Limitation of Liability

Save as provided elsewhere in these Terms and Conditions, to the maximum extent permitted by law, We exclude all warranties, conditions or other terms, whether express or implied, whether by statute, case law, custom or otherwise in relation to this Website or any Services, including without limitation as to satisfactory quality, fitness for particular purpose, non-infringement, availability, compatibility, accuracy or completeness.

You acknowledge and agree that:

Propertymission.co.uk will not be liable if for any reason this Website is unavailable at any time. Access to this Website may be suspended and without notice in the case of system failure, maintenance or repair or for reasons beyond Property Mission’s control.

  1. Indemnity

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.


Refund Policy

  1. Letting Services

Products and services that are purchased on the Propertymission.co.uk website may be refunded without question within 12 hours of purchase. After this period no refund will be offered. Refunds can only be made to the card that was used to purchase the goods and/or services. All refunds will be made within 7 days of request. Claims for refunds must be emailed to info@propertymission.co.uk with full details of refund amount, product and the reason for request.

  1. Holding Deposit Money

Property Mission requires to have holding deposit money to be deposited in order to hold the property for you. For any reason if you change your mind, you won’t get any refund. In exceptional circumstances, if we believe you have tried to obtain services maliciously or fraudulently, by intentionally withholding information that you know may render your application unsuccessful (i.e. recent bankruptcies, CCJ, any change in your circumstances) or by providing false documents the holding deposit paid will not be refunded and depending on the seriousness of the act we may refer your details to the authorities.

However, if for any reason, the landlord changes his mind and decide not to rent out his property to you or if we deem that your circumstances make you an unsuitable tenant (for example you didn’t pass credit checks or your references do not confirm your situation, except where we believe you have intentionally withheld information), we will assure you get your full money back.



Lettings Terms and Conditions

Landlord disclaimer – the terms and conditions described here and contained within this website are not meant to be exhaustive ad may only refer to certain aspects. Full details, conditions, exclusions and expected behaviours including timescales to handle disputes/repairs and similar are contained in the agreement/lease signed between us and the Landlord. Where there’s a divergence between these terms and conditions and those set out in your agreement/lease the latest shall prevail. A copy of your agreement/lease can always be obtained by requesting it in writing (letter or email) or in person at our registered office.

  1. Tenancy Agreements

Tenancy agreements are drawn up using Property Mission’s standard tenancy agreement which are regularly updated to keep up with changes in legislations or internal policies and based on the information supplied by the Landlord and Tenant. Property Mission does not hold any responsibly for any errors in the agreement due to faulty or missing information, however, if both the parties agree amendments may be made. A tenancy agreement is a legal document. Property Mission are not solicitors, the Landlord and Tenant(s) should seek legal advice should they have any questions on concerns about the tenancy agreement. As per ‘landlord responsibilities’ Property Mission accepts no responsibility for Gas Safety or similar regulations and although we will try our best in assisting you in such matters, where appropriate by your chosen level of service, (for example by reminding you that these are due, arranging appointments, assisting you in finding qualified professionals and similar) it is not our responsibility, unless where specified, the continuity of such certificates/requirements are met.Property Mission shall not be held responsible for anything contained within these documents and specifically the failure of a tenancy agreement. Property Mission hold no responsibility for any disagreements, disputes, damages or expenses incurred due to a landlord/tenant dispute where our advice was not initially followed.

  1. Referencing

All referencing is dependent on the successful reply from the landlord, employer, tenant or referee. Should any reference contact fail to respond Property Mission nor the referencing company used cannot be held responsible and no refund will be given. Property Mission will follow-up with reference contacts for a period of 7 working days in conjunction with their chosen provider. After this time we will deem the reference as un-contactable and the report will be completed without this reference. No compensation will be offered for an incomplete reference due to unresponsive referees. If a tenant fails a reference check no refund will be given and the full reference service will be deemed as taken. Property Mission cannot guarantee a time scale for any reference or check regardless of when the tenancy may begin. Should a tenancy begin before a check or reference is complete no refund will be offered.

  1. Tenant fees

Property Mission work hard to ensure tenants incur minimal fees when they take on a property, and although these are charged, we believe they are fair and transparent and compensated with excellent service, not only during the application process but during the tenancy itself and after. We are also proud to be one of the first Agents in London to offer a service that helps you build or establish your credit score over time by simply paying your rent on time. This service is offered as standard starting from Summer 2017 and by individual sign up for current tenants. Although the service is not compulsory for existing tenants it is highly recommended. Further details about this service and its benefits can be found on http://www.experian.co.uk/rental-exchange.html, in branch and by emailing us at info@propertymission.co.uk.

Details of fees charged can be found on Propertymission.co.uk under the section “our fees”.
Tenant fees are a one-off charge and they are due upon signing the tenancy agreement or when initial months’ rent and deposit are requested. Please note all prices are not subject to VAT as Property Mission is not registered for VAT.

  1. Money Laundering

You agree to provide Property Mission with all information as may be required by us in order to comply with any money laundering regulations. Please note ID documentation is always necessary when instructing us for any services.

  1. Agency

An upfront fee required from the Landlord is a non-refundable, one-off charge that shall be paid before Services commence.

Receipt of the Upfront Fee by Property Mission signifies the Landlord is instructing us to rent/manage their Property in accordance with these Terms and Conditions. Please note all prices are not subject to VAT as Property Mission is not registered for VAT.

Property Mission reserves the right to remove the property if the Landlord is uncontactable for a period of 3 weeks, or if the Landlord unreasonably refuses viewings.

  1. EPC (Energy Performance Certificate)

An Energy Performance Certificate must be in place for all properties to be marketed. Property Mission can only market your home after the EPC has been either ordered through or shown to us. As per new regulations coming into force in 2018 no properties will be marketed with EPC rating below “E” or until remedial jobs have been carried out to render the property more energy efficient, and a new certificate has been requested. The cost of the EPC is non-refundable once ordered verbally and/or electronically.

  1. Sub Agency

Property Mission may appoint a sub-agent and will do so at no extra cost to You. All Fees shall remain payable to Property Mission as we will remain the primary agent.

  1. Advertising

You authorise Property Mission to advertise details including, without limitation, the address of the Property, its rental price, EPC, photographs and plans of the property on Property Mission’s website, other websites advertising the letting of properties, magazines and newspapers and in any other such media as citisideproperties.co.uk deems in its sole discretion reasonable to achieve a letting of the Property.

Property Mission guarantees that your property is listed on the Property Mission’s website which is www.PropertyMission.co.uk. Third party website portals are subject to change, they may not be controlled by Property Mission and we do not guarantee continued presence on these websites, although it is Property Mission policy to continue to maintain, expand and improve our property portal networks at all times.

Photography and any media created by Property Mission will remain the ownership of Property Mission and will be provided to client after the property’s marketing has ceased at its discretion.